ORDER, PAYMENT AND SHIPPING PROCEDURES
Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. cartridgedirect.com reserves the right, at any time after receipt of your order to supply less than the quantity you ordered of any item. If a portion of your order is out of stock, we will notify you of the status of your back ordered item. Your credit card will only be charged for the number of products we ship to you. There will be no additional shipping charges billed to your credit card for items that ship subsequent to your initial order. The shipping charges will only equal your "Order Total" as reflected in your order confirmation. In order to protect the interests of our customers, orders placed over $200.00 may require additional customer verifications or information, as determined by our credit department, before we can process your order.
You can be assured that your personal financial information is secure at cartridgedirect.com. Our site has been authenticated secure and encrypted by Comodo, a most trusted and recognized source for online security worldwide. cartridgedirect.com features the Comodo SSL Secure Site Seal that guarantees all credit card data and payment transactions are secured by 128-bit SSL encryption.
International Orders
cartridgedirect.com does accept orders from most countries outside Canada/USA. However the shipping charges may differ from the Canada/USA charges.
cartridgedirect.com does not assume any responsibility for custom duty charges or regulations for countries out of the Canada/USA.
Payment Methods
cartridgedirect.com accepts Visa, Master Card, Paypal, Certapay, certified cheques, money orders and purchase orders. These payment methods will be accepted online, via telephone, via mail or by fax.
To order by mail with a certified cheque, money order or credit card:
1. Select the items you wish to buy by clicking on the "order" buttons on the right hand side. This will add your items to your shopping cart.
2. When you have selected everything you need, click on the "Checkout" button. This takes you to the first check out page where you will be asked to enter your billing information.
3. Fill in all of the blanks and then click on the "Continue to Checkout" button. This takes you to the "Confirm Order Details" page.
4. Review the information that you have previously entered then select either the option that says "Use this address for my shipping address", the option that says "I need to enter another address for shipping", or click on the "<< Go Back" button to change your billing information. Unless you need to "<< Go Back", click on the "Continue >>" button on the lower right side of the page.
5. If you are entering another address for shipping, please fill out this page as you did on the previous page then click on the "Continue >>" button and proceed to the next page where your shipping information will be confirmed. Otherwise, click on "Continue >>" to go to the last ordering page where both your billing and shipping information will be displayed and print this page out. Note: If you are paying with a credit card, fill out your credit card information on this page then print it out.
6. Mail this page along with payment in the form of a check or money order for the full amount including any tax or shipping costs (if applicable), or your credit card information to:
Please make sure your shipping address is complete. We need your email address and phone number so that our customer service representatives can keep you informed of your order status. You will receive an email from us as soon as your order has been shipped.
To order by FAX:
1. Complete the same steps as provided above for mail orders, then print out the last checkout page.
2. Fax this page, complete with your credit card information, to: (800) 532-8809. (This is a secure line and only authorized persons will have access to your information.)
Please make sure your shipping address is complete. We need your email address and phone number so that our customer service representatives can keep you informed of your order status. You will receive an email from us as soon as your order has been shipped.
Pricing Policy
cartridgedirect.com reserves the right to change our prices at any time without notice.
Partial Shipments
At cartridgedirect.com our service goal is to fulfill your order promptly and keep you posted as to the status of your order. We want you to know your order is secure. We want you to feel comfortable and enjoy the benefits of shopping at cartridgedirect.com.
Should one of the products in your order not be available for some reason, we will promptly notify you by email with the anticipated ship date. You have the option to cancel your order should this conflict with your needs.
There are no additional shipping charges for items on backorder that ship subsequent to your initial shipment.
Shipping Policy
cartridgedirect.com offers standard 2 to 5 business days shipping. Cartridgedirect.com does their best to ship all orders accepted before 12 noon Eastern Standard Time on the same day. cartridgedirect.com does not ship on Saturdays, Sundays or holidays. Customers may be required to sign for delivery. Should you wish to have your order left otherwise please note when placing your order or advise the carrier upon the first delivery attempt. Shipments outside Canada/USA cannot ship "standard" ground service and/or may involve additional requirements. Shipments to remote and/or rural locations may require additional time for delivery. cartridgedirect.com is responsible for delivery up through the confirmation of delivery. cartridgedirect.com is not responsible for any packages lost, damaged or stolen after delivery.
Shipping Charges
cartridgedirect.com shipping charges are based on your order total prior to tax as noted in the table below:
US Continent and Canada Shipping Charge
For orders amounting to less than $75.00, the shipping charge is $6.95. For orders amounting to more than $75.00, shipping is Free.
International (not including Canada) Shipping Charge
International Orders ( location dependant )
Note: Additional customs fees may occur on international orders.
* Undeliverable or refused shipments may be subject to a 15% restocking fee.
SHIPMENT TRACKING & INFORMATION:
We will notify you of your order confirmation via email. If you require additional order and/or shipping status information, please contact our Customer Service Representatives for assistance via email,
support@cartridgedirect.com or by telephone, (800) 337-9131. Please have your email address and order number available for our service representatives. This will allow us to promptly address your order inquiries.
CLIPART 5,860 FONTS!
Plus 5 million Clipart images at Clipart.com.
Ink Saver 2.0
Optimize your printers ink consumption and save up to 45%
Even when Printing at your Inkjets Finest Resolution.
Need Proof!
Free Download 15 Day Trial !
Apple®,
HP®,
Lexmark®,
Canon®,
Epson®,
Xerox® and other manufacturer brand names and logos are
registered trademarks of their respective owners. Any use of a brand name
or model designation for a non-OEM inkjet cartridges and ink toners is
made solely for purposes of demonstrating compatibility.
